Question 1

How do I schedule an appointment?

Accepted Answer

New clients may schedule an appointment by calling our office at 701 - 527 - 6050.

You may also text "NEW CLIENT" to 701 - 527 - 6050, and we will reach out to you.

If we do not answer immediately, it means we are busy helping other clients, so please leave us a  voicemail with your name, phone number, insurance carrier, and reason for calling, and we will return your call at our earliest convenience.

Once you have scheduled your appointment, we will send you an email with a link to a Client Portal. You will need to complete New Client Paperwork, before your first session.  All of our paperwork is digital and you will not need to complete any paperwork in the office.

Question 2

How can I FAX a client referral?

Accepted Answer

We always appreciate your referrals!  Our clinic does not use fax to receive referrals.  However, you are welcome to email a referral to our HIPAA compliant (encrypted) email:  NEVLAND@HUSHMAIL.COM(NEVLAND@HUSHMAIL.COM)

The above email is only used for the purpose of communicating with clinics, hospitals, and other referral sources.  Current clients should use the CLIENT PORTAL (https://bismarckcounseling.clientsecure.me/)to safely and conveniently send  messages to their clinicians.

Question 3

Do you offer online therapy?

Accepted Answer

We offer both in-person and online therapy to clients in the state of North Dakota.

Dr. Nevland is also able to provide online therapy to clients who reside in the following states/regions:

Alabama
Arizona
Arkansas
Commonwealth of the Northern Mariana Islands
Connecticut
Colorado
Delaware
District of Columbia
Georgia
Florida
Idaho
Illinois
Indiana
Kansas
Kentucky
Maine
Maryland
Michigan
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Hampshire
New Jersey
North Carolina
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

https://static.wixstatic.com/media/4bc052_2ba3e15d46814e268607ae3d75499a68~mv2.png

Question 4

How do I connect to my online (telehealth) therapy appointment?

Accepted Answer

Joining your telehealth appointment is as simple as clicking on the below links!  You may use your smart phone, computer, iPad, or a similar device.  There is nothing to download- simply click on the link and you will join a virtual waiting room.  Please enter the waiting room 5 minutes before your scheduled appointment time.

Zach Nevland: 
https://doxy.me/zachnevland(https://doxy.me/zachnevland)

Juli Nevland: 
https://doxy.me/drnevland(https://doxy.me/drnevland)

Question 5

What types of clients do you serve?

Accepted Answer

We provide individual counseling services to clients ages 16+.  We also provide marital and couples counseling.

Please note we do not currently see clients under the age of 16 but would be glad to refer you to a local clinic who does offer these services.

Question 6

What insurances do you accept?

Accepted Answer

We accept Blue Cross Blue Shield (BCBS) and Sanford Health insurance plans.

We also accept payment from Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and self-pay (i.e., all major credit cards).  We do not accept personal checks.  You may pay your bill through the Client Portal.

Please note that most insurance companies expect their members to pay a part of their bill out-of-pocket, when receiving medical, dental, vision, or mental health services.  Please note you will be responsible for any copays, coinsurances, or deductible amounts, as indicated by your insurance plan.  Please call your insurance provider to determine if you have a copay/coinsurance/deductible amount for mental health services.

If we are out-of-network with your insurance plan, we can provide you with the necessary receipts/superbills to file with your insurance company so that you can attempt to receive partial reimbursement for the cost of sessions (depending on your plan’s out-of-network benefits).

Please note we are out-of-network with Medicaid, Medicare, and Tricare and do not currently accept these insurance plans.

Question 7

How do I know if my insurance will cover mental health services?

Accepted Answer

Many insurance plans will reimburse you for a specific percentage of cost of your therapy visits. You can call your insurance provider to learn more about your benefits. Some helpful questions you might consider asking your insurance provider include:

1. Do I have a policy that includes mental/behavioral health benefits?

2. Do I have a policy that includes marital/couples counseling benefits?

3. How much/what percentage of the cost is covered per therapy session?

4. What is my responsibility/co-pay/coinsurance for each session?

5. You can inquire about reimbursement for the CPT codes we frequently use: 90791 
(initial intake); 90837 (53-60 minute individual session); 90834 (37-45 minute individual session); and 90847 (53-60 minute couples counseling session).

6. Do I have an in-network or out-of-network deductible? If so, how much is it?

7. How much of my in-network or out-of-network deductible have I met already?

8. Does my plan limit how many counseling/therapy sessions I can have, per calendar year?

Question 8

What is a Client Portal?

Accepted Answer

A client portal is a place where clients can complete and sign paperwork, as well as pay their bills.

In order to streamline the new client registration process, we require that all forms be completed and signed electronically.  All new clients are required to provide a working email address, where a portal link will be sent.  If you have any difficulties completing your paperwork, please do not hesitate to call us for assistance (701 - 527 - 6050).  We are glad to help!

Question 9

Do you prescribe medication?

Accepted Answer

We do not prescribe medication at our clinic but would be glad to refer you to a local clinic that offers this service.

Question 10

Do you provide psychological testing?

Accepted Answer

Unfortunately, we do not offer any psychological testing services at our Bismarck Counseling & Consulting clinic.  However, Dr. Nevland offers psychological testing at her private practice, NEV Psychological Consulting, PLLC (www.nevpsychologicalconsulting.com).  If you are interested in scheduling a psychological testing appointment, you may contact the NEV Psychological Consulting office at 701 - 400 - 8043.

Question 11

Do you have a no-show or late cancellation policy?

Accepted Answer

In order to give all clients an opportunity to receive timely appointments and reduce the use of wait lists, we have developed a no-show policy.  Clients who fail to show-up,  or cancel their appointment within 24 hours of their appointment time, barring a genuine  emergency, will be assessed a $50 fee.  You may cancel your appointment by giving us a call at 701 - 527 - 6050.

Any cancellations that occurs more than 24 hours ahead of your appointment time will never be charged a fee.  We are happy to help you reschedule to a time that is more convenient for you!

Question 12

What do I do if I am having an emergency?

Accepted Answer

Our offices are open from Monday - Thursday from 8:00am - 5:00pm. We are not available after hours and unable to provide emergency services.  If you are experiencing a medical or mental health emergency/crisis, you may call 911 or go to your nearest emergency room.

Other resources: 
* Suicide Hotline Number: 988
* https://www.crisistextline.org/ (https://www.crisistextline.org/)
* https://myfirstlink.org/ (https://myfirstlink.org/)

Question 13

Are there any laws/regulations regarding patient rights?

Accepted Answer

Yes! Included below are some helpful links regarding patient rights:

Medical Billing Rights (No Surprises Act): https://www.cms.gov/medical-bill-rights (https://www.cms.gov/medical-bill-rights)

Privacy Rights (HIPAA): https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html (https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html)

Question 14

Can our Business/Organization contract with your clinic?

Accepted Answer

Yes! We welcome inquires about providing confidential mental health services to employees of businesses and organizations in the state of North Dakota.  Please give us a call so we can discuss your company's needs.

Zach Nevland, LPCC
Licensed Professional
Clinical Counselor

Dr. Juli Nevland, LP
Licensed Clinical Psychologist

Frequently Asked Questions